Download the App
Get the official Flyokay App for iOS or Android before setup.
FLYOKAY SUPPORT
How can we help?
Find setup guidance, app help, order support, manuals and direct assistance for your MemoOrb.
QUICK HELP
Start with the right next step.
Choose the route that most closely matches what you need today.
Watch Video Guides
Follow visual walkthroughs for setup, modes, tricks and fixes.
Track My Order
View the latest processing and delivery information for your order.
Contact Support
Send your order number and issue details when you need direct help.
BROWSE BY TOPIC
Find help by what you are trying to do.
Move directly to setup, order or product support without searching the full page.
01
USING MEMOORB
Set up, create and play
02
ORDER HELP
Track, change or report an order
03
PRODUCT HELP
Diagnose a product or app issue
POPULAR QUESTIONS
Answers to common support questions.
Open a question for a quick answer, or continue to the full FAQ page.
Browse the Full FAQ →How do I download the Flyokay App?
Open the App Download page, choose the option for your device, and follow the official store instructions.
Open App Download →How do I connect MemoOrb to my phone?
Charge and turn on MemoOrb, open the Flyokay App, allow nearby-device access, and choose MemoOrb inside the App.
View App Setup Guide →Why can’t the App find MemoOrb?
Confirm that MemoOrb is charged and powered on, reopen the App, check device permissions, and retry with the phone nearby.
Review Connection Steps →How do I upload a message, photo or GIF?
Choose Text, Photo or GIF in the Flyokay App, edit the content, preview it, and send it to the connected MemoOrb.
View Customization Guides →How long does shipping take?
Processing and delivery time depends on the destination and shipping method. Check the current Shipping Policy and your order estimate.
View Shipping Policy →Why has my tracking not updated?
A carrier scan may appear after the parcel starts moving. Check again later, then contact support if the status remains unchanged.
Track Your Order →How do I request a return or refund?
Review the Return & Refund Policy, then contact Flyokay with the order number, reason and supporting photos when relevant.
View Return & Refund Policy →What should I do if MemoOrb arrives damaged?
Stop using the product if it appears unsafe. Send support your order number, product color, description, photos or a short video.
Contact Support →MANUALS & GUIDES
Detailed resources for setup, use and care.
Use the online guide for step-by-step help or open a PDF in a new tab.
PRODUCT GUIDE
MemoOrb User Manual
Product setup, charging, modes, flying guidance and essential safety information.
APP GUIDE
Flyokay App Manual
Installation, connection, controls, content creation, preview and sending.
SAFETY RESOURCE
Safety & Care Guide
Charging, cleaning, storage, flying conditions and important warnings.
STILL NEED HELP?
Tell us what happened.
Send your order number and a clear description. Add photos or a short video when the issue is easier to show.
