Refund policy

Refund Policy

To submit a refund request, please contact us at contact@flyokay.com within 14 days of delivery. Requests submitted after this period will not be accepted.

Once your authorized return is received and inspected by our warehouse, your refund will be processed within 7 business days. The final amount will reflect deductions for any applicable restocking fees, delivery signature fees, return shipping fees, and insurance costs. Your refund will be based on the actual amount you paid at checkout and will be returned to your original payment method.

Return Shipping Fee

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If your original payment method is an expired credit card, you may still claim the refund through your credit card company. Please note that banks or credit card companies may take up to 30 days to process and post the refund to your account.

If a chargeback is filed while you are still in possession of the product, we will hold until the chargeback case has a solution.

All sales of virtual products are final and non-refundable.

For pre-orders and backorders, your credit/debit card will be charged immediately at the time of order regardless of the expected ship date. Cancellations and refunds for pre-orders follow our standard Order Cancellation and Refund Policy.

Non-returnable / Non-refundable Item

  • Batteries — non-returnable due to shipping regulations
  • l Used products and gifted orders—non-returnable, except for warranty-covered defects with prior company approval
  • Products from unauthorized resellers or individuals
  • Damaged items caused by human factors
  • Gift cards
  • Insurance
  • Non-physical products
  • "Built and Delivered" fees are nonrefundable

Disclaimer

Final determination of product condition upon return is at the sole discretion of FlyOkay. Failure to follow our return procedure may result in a refund dispute. This Return and Refund Policy is governed by FlyOkay’s Terms of Service. In the event of any conflict, the Terms of Service shall prevail.

We genuinely appreciate your business and aim to make your shopping experience enjoyable from start to finish. If you have any questions or need assistance, please do not hesitate to contact our Customer Service team at contact@flyokay.com.

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  • Change,
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  • Hold or Return

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