Refund policy
Refund Policy
To submit a refund request, please contact us at contact@flyokay.com within 14 days of delivery. Requests submitted after this period will not be accepted.
Once your authorized return is received and inspected by our warehouse, your refund will be processed within 7 business days.
If the return is approved, the refund amount will be issued to your original payment method. Any applicable deductions will be clearly communicated before processing your refund.
Possible deductions may include:
- Return shipping costs, if the return is due to customer preference or a change of mind.
- Restocking fees only when applicable to specific cases, such as products returned in a non-resalable condition due to customer handling.
- Additional delivery or insurance-related fees only when these services were specifically requested or required for the order.
We will never apply unexpected charges without notifying you first.
Return Shipping Fee
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
If your original payment method is an expired credit card, you may still claim the refund through your credit card company. Please note that banks or credit card companies may take up to 30 days to process and post the refund to your account.
If a chargeback is filed while you are still in possession of the product, we will hold until the chargeback case has a solution.
All sales of virtual products are final and non-refundable.
For pre-orders and backorders, your credit/debit card will be charged immediately at the time of order regardless of the expected ship date. Cancellations and refunds for pre-orders follow our standard Order Cancellation and Refund Policy.
Non-returnable / Non-refundable Items
The following items are not eligible for return or refund:
- Products that have been used, damaged, modified, or show signs of misuse.
- Products purchased from unauthorized sellers or third parties.
- Products damaged due to accidents, improper operation, or failure to follow the product instructions.
- Personalized items that cannot be resold due to customer-specific customization (if applicable).
All warranty-related issues will be reviewed separately according to our warranty policy.
Disclaimer
Final determination of product condition upon return is at the sole discretion of FlyOkay. Failure to follow our return procedure may result in a refund dispute. This Return and Refund Policy is governed by FlyOkay’s Terms of Service. In the event of any conflict, the Terms of Service shall prevail.
We genuinely appreciate your business and aim to make your shopping experience enjoyable from start to finish. If you have any questions or need assistance, please do not hesitate to contact our Customer Service team at contact@flyokay.com.
- Order Modification
- Change,
- Cancel,
- Hold or Return
After Purchase Service
- Troubleshooting
- "How to" Knowledge Base
- Maintenance Guide
