Flyokay MemoOrb™ FAQ
Flyokay MemoOrb™ FAQ
Product & App
Q: What is Flyokay MemoOrb™?
A: Flyokay MemoOrb™ is a personalized LED flying ball that can display custom text, images, and GIF animations through the FLYOKAY app.
Q: How do I customize the display?
A: Use the FLYOKAY app to upload text, images, or GIF animations, then send them to the ball.
Q: Can Flyokay MemoOrb™ display GIF animations?
A: Yes. MemoOrb™ supports GIF animation storage and display.
Q: How do I connect the app?
A: Turn on the ball, enable Bluetooth, open the FLYOKAY app, and select your device from the connection page.
Q: Is Flyokay MemoOrb™ suitable for kids?
A: Flyokay MemoOrb™ is designed for users ages 8 and up. Children should use it under adult supervision.
Q: How long does charging take?
A: Charging takes approximately 20-25 minutes.
Q: What can I use Flyokay PixelSphere for?
A: It is great for birthdays, holidays, parties, family play, funny surprises, and personalized tech gifts.
Rewards Program
Q: How do I sign up for the rewards program?
A: Create a Flyokay account to join the rewards program and start earning points.
Q: Does it cost anything to begin earning points?
A: No. Joining the rewards program is free.
Q: How do I earn Flyokay Rewards points?
A: You may earn points through eligible activities such as creating an account, making purchases, leaving reviews, celebrating your birthday, joining email or SMS updates, sharing Flyokay, following Flyokay on social media, or participating in eligible campaigns.
Q: How can I earn points through purchases?
A: Points may be earned when you make eligible purchases on www.flyokay.com. The number of points earned may depend on the order amount and current rewards rules.
Q: Are all purchases eligible for points?
A: Not all purchases may qualify. Certain discounted orders, refunded orders, or special promotions may be excluded from earning points.
Q: Can I earn points through in-store purchases?
A: Rewards are primarily intended for online purchases through www.flyokay.com unless otherwise stated.
Q: How do I redeem my Flyokay points?
A: You can redeem eligible points for rewards or discounts at checkout, depending on available reward options.
Q: How do I view my point balance?
A: Log in to your Flyokay account and check your rewards dashboard or account page.
Q: How are reward tiers determined?
A: Reward tiers are typically determined by your accumulated points or qualifying activity.
Q: How can I find out which tier I belong to?
A: Log in to your Flyokay account to view your current tier and available benefits.
Q: What happens to my points if I return an item?
A: If an order is returned or refunded, the points earned from that order may be adjusted, removed, or cancelled.
Q: Can I transfer my points to another account?
A: Points are generally non-transferable and may only be used by the account that earned them.
Q: What if I have more than one account?
A: Rewards are tied to individual accounts. Multiple accounts may not be combined unless approved by Flyokay.
Q: Can I use other discount codes with orders using points?
A: Rewards may not always be combined with other discount codes or promotions. Some combined discounts may be restricted.
Q: Will I be able to use my points or rewards in-store?
A: Flyokay rewards are primarily intended for online use unless otherwise stated.
Q: When are extra points days?
A: Extra points days may be announced during special campaigns, holidays, or promotional events.
Q: How can I access exclusive discounts as an Ambassador?
A: Ambassador benefits may be available to eligible reward tier members. Log in to your account or check current program details for available offers.
Q: What is Flyokay looking for in a personal story submission?
A: Flyokay looks for real stories that show how customers use PixelSphere for gifting, family fun, parties, celebrations, or creative moments.
Referral Program
Q: How do I start referring friends?
A: Create a Flyokay account and join the referral program. Once your referral account is created, you may receive a unique referral link or coupon code to share.
Q: Who qualifies for the referral program?
A: Customers in good standing with Flyokay may qualify. You must create an account and follow the referral program rules.
Q: What is an Advocate?
A: An Advocate is someone who shares a referral link or coupon code encouraging others to purchase online at www.flyokay.com.
Q: What is a Friend?
A: A Friend is an individual who receives a referral link or coupon code from an Advocate and uses it to make a qualifying purchase.
Q: What qualifies as a successful referral?
A: A successful referral usually requires the Friend to purchase online at www.flyokay.com using the Advocate’s referral link or coupon code at the time of purchase.
Q: Can referrals be applied after purchase?
A: No. Referrals must be used at the time of purchase and cannot be applied retroactively.
Q: Is self-referral allowed?
A: No. Self-referral orders are not allowed and may result in disqualification from the referral program.
Q: Can a Friend use another discount code with a referral discount?
A: Preferably not. Orders with combined discounts, coupon codes, or other promotions may be rejected for referral commission.
Q: How soon can I get my commission?
A: Referral commissions may be held for a review period to account for returns, refunds, or order issues. In the current policy, commissions may be held for up to 45 days in case a refund occurs.
Q: Do you have a minimum payout limit?
A: A minimum payout requirement may apply depending on the referral platform or program rules.
Q: How is the referral reward calculated?
A: Promoters may receive a referral reward for each qualifying order. The reward is based on the qualifying order, not the number of products in a single order.
Q: What happens if a referred order is returned or refunded?
A: If the referred order is returned, refunded, cancelled, or disputed, the referral reward may be cancelled or adjusted.
Q: What behavior can disqualify someone from the referral program?
A: Abuse, misuse, self-referrals, chargebacks, disrespectful behavior, or any activity that violates Flyokay’s terms may result in disqualification.
Q: Can Flyokay revoke referral program access?
A: Yes. Flyokay reserves the right to revoke participation in the Referral Program at any time to protect a healthy and positive customer community.
